Privacy Policy

1. Introduction

Three Shul Motors Pvt Ltd (“SMX Drives”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smxdrives.com, use our mobile application, or purchase our products.

2. Information We Collect

3. How We Use Your Information

• •To process and fulfill your orders and provide customer support
• •To activate your product warranty automatically upon delivery and process warranty claims
• •To send order confirmations, shipping notifications, and important product updates
• •To improve our website, products, and services based on usage patterns
• •To communicate marketing offers (only with your consent; you may opt out at any time)
• •To comply with legal obligations and protect against fraud

4. Information Sharing

We do not sell your personal information. We may share data with trusted third-party service providers solely for the purpose of operating our business: payment processors, shipping carriers, email service providers, and analytics tools.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, access controls, and regular security audits.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict processing; data portability; and withdraw consent at any time. To exercise these rights, contact us at support@smxdrives.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Order records are retained for a minimum of 5 years for tax and legal compliance purposes.

9. Children's Privacy

Our products and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights regarding your personal information:

• •Right to Know — request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• •Right to Delete — request deletion of personal information we have collected from you, subject to legal exceptions (e.g., order records retained for tax compliance).
• •Right to Correct — request correction of inaccurate personal information.
• •Right to Opt-Out of Sale or Sharing — we do NOT sell personal information. We do not share personal information for cross-context behavioral advertising.
• •Right to Limit Use of Sensitive Personal Information — we do not use or disclose sensitive personal information beyond what is necessary to provide our products and services.
• •Right to Non-Discrimination — you will not receive discriminatory treatment for exercising any of your CCPA rights.

To exercise any of these rights, email support@smxdrives.com with the subject line “CCPA Request”. We will verify your identity before responding and reply within 45 days (extendable once by an additional 45 days if necessary). Authorized agents may submit requests on your behalf with written permission.

11. European Privacy Rights (GDPR / UK GDPR)

If you are in the European Economic Area (EEA), the United Kingdom, or Switzerland, the General Data Protection Regulation grants you the following rights:

• •Right of Access — obtain confirmation of whether we process your personal data and receive a copy.
• •Right to Rectification — correct inaccurate or incomplete data.
• •Right to Erasure (“Right to be Forgotten”) — request deletion of your data, subject to legal retention obligations.
• •Right to Restriction of Processing — limit how we process your data in certain situations.
• •Right to Data Portability — receive your data in a structured, machine-readable format.
• •Right to Object — object to processing based on legitimate interests or direct marketing.
• •Right to Withdraw Consent — where processing is based on your consent, you may withdraw it at any time.
• •Right to Lodge a Complaint with a supervisory authority in your country of residence.

Legal basis for processing: We process your personal data to perform our contract with you (order fulfillment, warranty), to comply with legal obligations (tax, customs), for our legitimate interests (improving the product, fraud prevention), and with your consent (marketing). International transfers: Your data is stored in India and the United States. Where required, transfers are protected by Standard Contractual Clauses (SCCs) approved by the European Commission. To exercise GDPR rights, email support@smxdrives.com with the subject line “GDPR Request”. We will respond within 30 days.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: